干货在手,谈单不愁
01hr催促下单,库存不多
DearX,
Thankyouforyourinquiry。
Yes,wehavethisiteminstock。Howmanydoyouwant?Rightnow,weonlyhaveXlotsoftheXcolorleft。Sincetheyareverypopular,theproducthasahighriskofsellingoutsoon。Pleaseplaceyourorderassoonaspossible。Thankyou!
Bestregards,
(name)
02hr回应买家砍价
Dearx,
Thankyouforyourinterestsinmyitem。
Iamsorrybutwecan’tofferyouthatlowpriceyouaskedfor。Wefeelthatthepricelistedisreasonableandhasbeencarefullycalculatedandleavesmelimitedprofitalready。
However,we’dliketoofferyousomediscountsonbulkpurchases。IfyourorderismorethanXpieces,wewillgiveyouadiscountofxxoff。
Pleaseletmeknowforanyfurtherquestions。Thanks。
Sincerely,
(name)
03hr断货(outofstock)
DearX,
Wearesorrytoinformyouthatthisitemisoutofstockatthemoment。Wewillcontactthefactorytoseewhentheywillbeavailableagain。Also,wewouldliketorecommendtoyousomeotheritemswhichareofthesamestyle。Wehopeyoulikethemaswell。Youcanclickonthefollowinglinktocheckthemout。
〔url〕http:www。aliexpress
Pleaseletmeknowforanyfurtherquestions。Thanks。
BestRegards,
(Yourname)
04hr因为周末导致回复不够及时,先表示歉意,因为错过了最佳时机回复时间所以可通过主动打折的方式赢取客户。
DearX,
Iamsorryforthedelayedresponseduetotheweekend。Yes,wehavethisiteminstock。Andtoshowourapologyforourdelayedresponse,wewillofferyou10off。PleaseplaceyourorderbeforeFridaytoenjoythisdiscount。Thankyou!
Pleaseletmeknowifyouhaveanyfurtherquestions。Thanks。
BestRegards,
(Yourname)
05hr关于支付选择,提醒折扣快结束了
HelloX,
Thankyouforthemessage。Pleasenotethatthereareonly3dayslefttoget10offbymakingpaymentswithEscrow(creditcard,Visa,MasterCard,moneybookersorWesternUnion)。Pleasemakethepaymentassoonaspossible。Iwillalsosendyouanadditionalgifttoshowourappreciation。
Pleaseletmeknowforanyfurtherquestions。Thanks。
Bestregards,
(Yourname)
06hr合并支付及修改价格的操作
DearX,
Ifyouwouldliketoplaceoneorderformanyitems,pleasefirstclickaddtocart,thenbuynow,andcheckyouraddressandorderdetailscarefullybeforeclickingsubmit。Afterthat,pleaseinformme,andIwillcutdownthepricetoUSXX。Youcanrefreshthepagetocontinueyourpayment。Thankyou。
Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme。
BestRegards,
(Yourname)
07hr提醒买家尽快付款模板
DearX,
Weappreciatedyourpurchasefromus。However,wenoticedyouthathaven’tmadethepaymentyet。Thisisafriendlyremindertoyoutocompletethepaymenttransactionassoonaspossible。Instantpaymentsareveryimportant;theearlieryoupay,thesooneryouwillgettheitem。
Ifyouhaveanyproblemsmakingthepayment,orifyoudon’twanttogothroughwiththeorder,pleaseletusknow。Wecanhelpyoutoresolvethepaymentproblemsorcanceltheorder。
Thanksagain!Lookingforwardtohearingfromyousoon。
BestRegards,
(Yourname)
OrDearX,
Weappreciateyourorderfromus。Youhavechosenoneofthebestsellingproductsinourstore。It’sverypopularforitsgoodqualityandcompetitiveprice。Rightnow,weonlyhaveXlotsoftheXcolorsleft。Wewouldliketoinformyouthatthisproducthasahighriskofsellingoutsoon。Wenoticedthatyouhadn’tfinishedthepaymentprocessfortheorder。We’dliketoofferyoua10discountonyourorder,ifyoupurchasenow,toensurethattheproductdoesn’tsellout。Wewillshipyourorderwithin24hoursonceyourpaymentisconfirmed。Ifyouneedanyhelporhaveanyquestions,pleaseletusknow。
BestRegards,
(yourname)
PS:WeareoneofthebiggestsuppliersonAliExpress。Withmorethan3years’experienceinworldtrade,weareabletoprovidethebestprices,thehighestqualityandthesuperiorservice。Weinspectourproductsbeforeshippingthemoutandprovidea1yearwarrantyforallproducts。Wepromisetogiveyouafullrefundiftheproductsarenotasdescribed。Ifyouhaveanyquestions,pleasecontactus;wearehappytohelpyou。
08hr订单超重导致无法使用小包免邮的回复
DearX,
Unfortunately,freeshippingforthisitemisunavailable;Iamsorryfortheconfusion。FreeShippingisonlyforpackagesweighinglessthan2kg,whichcanbeshippedviaChinaPostAirMail。However,theitemyouwouldliketopurchaseweighsmorethan2kg。Youcaneitherchooseanotherexpresscarrier,suchasUPSorDHL(whichwillincludeshippingfees,butwhicharealsomuchfaster)。Youcanplacetheordersseparately,makingsureeachorderweighslessthan2kg,totakeadvantageoffreeshipping。
Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme。
BestRegards,
(Yourname)
09hr海关税
DearX,
ThankyouforyourinquiryandIamhappytocontactyou。
Iunderstandthatyouareworriedaboutanypossibleextracostforthisitem。Basedonpastexperience,importtaxesfallsintotwosituations。
First,inmostcountries,itdidnotinvolveanyextraexpenseonthebuyersideforsimilarsmallorlowcostitems。
Second,insomeinpidualcases,buyersmightneedtopaysomeimporttaxesorcustomschargesevenwhentheirpurchaseissmall。Astospecificrates,pleaseconsultyourlocalcustomsoffice。
Iappreciateforyourunderstanding!
Sincerely,
(Yourname)
10hr因为物流风险,卖家无法向买家国家发货时给出的回复
DearX,
Thankyouforyourinquiry。
Iamsorrytoinformyouthatourstoreisnotabletoprovideshippingservicetoyourcountry。However,ifyouplantoshipyourorderstoothercountries,pleaseletmeknow;hopefullywecanaccommodatefutureorders。
Iappreciateforyourunderstanding!
Sincerely,
(Yourname)
11hr已发货并告知买家
DearX,
Thankyouforshoppingwithus。
Wehaveshippedoutyourorder(orderID:xxx)onFeb。10thbyEMS。Thetrackingnumberisxxx。Itwilltake510workdaystoreachyourdestination,butpleasecheckthetrackinginformationforupdatedinformation。Thankyouforyourpatience!
Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme。
BestRegards,
(Yourname)
12hr物流遇到问题
DearX,
Thankyouforyourinquiry;Iamhappytocontactyou。
Wewouldliketoconfirmthatwesentthepackageon16Jan,2014。However,wewereinformedpackagedidnotarriveduetoshippingproblemswiththedeliverycompany。WehaveresentyourorderbyEMS;thenewtrackingnumberis:XXX。Itusuallytakes7daystoarrivetoyourdestination。Weareverysorryfortheinconvenience。Thankyouforyourpatience。
Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme。
BestRegards,
(Yourname)
13hr如果买家希望提供样品,而贵公司不支持样品时,可以这样回复
DearX,
Thankyouforyourinquiry;Iamhappytocontactyou。
Regardingyourrequest,Iamverysorrytoinformyouthatwearenotabletoofferfreesamples。Tocheckoutourproductswerecommendorderingjustoneunitoftheproduct(thepricemaybealittlebithigherthanorderingbylot)。Otherwise,youcanorderthefullquantity。Wecanassurethequalitybecauseeverypieceofourproductiscarefullyexaminedbyourworkingstaff。Webelievetrustworthinessisthekeytoasuccessfulbusiness。
Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme。
BestRegards,
(Yourname)
14hr未付款订单
Dearbuyer,
WehavegotyourorderofXXXXXX。Butitseemsthattheorderisstillunpaid。IftheresanythingIcanhelpwiththeprice,size,etc。,pleasefeelfreetocontactme。Afterthepaymentisconfirmed,Iwillprocesstheorderandshipitoutassoonaspossible。Thanks!
BestRegards
myname
译文:我们已收到你的订单,但订单似乎未付款。如果在价格和尺寸上有什么能帮助的,请随时与我联系。当付款完成,我将立即备货并发货。谢谢!
提示:请根据您产品自身特点对描述内容进行修改。
15hr已付款订单
Dearbuyer,
YourpaymentforitemXXXXXXXXXXXXXXhasbeenconfirmed。WewillshipyourorderoutwithinXXXbusinessdaysaspromised。Afterdoingso,wewillsendyouanemailnotifyingyouofthetrackingnumber。Ifyouhaveanyotherquestions,pleasefeelfreetoletmeknow。Thanks!
BestRegards
myname
译文:您的订单编号为XXXXXXXXXXXXXX的款项已收到,我们将在承诺的XXX天内发货,发货后,我们将通知你货运单号。如果您有任何问题请随时联系我。谢谢!
提示:请填上您的订单号和发货天数。
16hr发货后
Dearbuyer,
TheitemXXXXXXXXXXXXXXyouorderedhasalreadybeen?shippedoutandthetrackingnumberisXXXXXXXXXXXXXX。Theshippingstatusisasfollows:XXXXXXXXXXXXXX。Youwillgetitsoon。Thanksforyoursupport!
BestRegards
myname
译文:订单号为XXXXXXXXXXXXXX的货物已经发货,发货单号是XXXXXXXXXXXXXX,运输方式是XXXXXXXXXXXXXX,订单状态是XXXXXXXXXXXXXX。您将会很快收到货物,感谢您的支持和理解。
提示:请填写订单号、发货单号、运输方式和发货日期。
17hr客户投诉产品质量有问题
Dearbuyer,
Iamverysorrytohearaboutthat。SinceIdidcarefullychecktheorderandthepackagetomakesureeverythingwasingoodcondition?beforeshippingitout,Isupposethatthedamagemighthavehappenedduringthetransportation。ButI’mstillverysorryfortheinconveniencethishasbroughtyou。IguaranteethatIwillgiveyoumorediscountstomakethisupnexttimeyoubuyfromus。Thanksforyourunderstanding。
BestRegards
myname
译文:很抱歉听到发给您的货物有残损,我在发货时再三确定了包装没有问题才给您发货的。残损可能发生在运输过程中,但我仍旧因为带给您的不便深表歉意。当您下次从我这购买时,我将会给您更多的折扣。感谢您的谅解。
提示:请根据投诉的实际情况进行更改。
18hr订单完成
Dearbuyer,
Iamveryhappythatyouhavereceivedtheorder。Thanksforyoursupport。Ihopethatyouaresatisfiedwiththeitemsandlookforwardtodoingmorebusinesswithyouinfuture。
Thanks!
myname
译文:我很高兴地看到您已收到货,感谢您的支持。希望您满意,并期待着在将来与您做更多的生意。
19hr提醒买家给自己留评价
Dearbuyer,
Thanksforyourcontinuoussupporttoourstore,andwearestrivingtoimproveourselvesintermsofservice,quality,sourcing,etc。Itwouldbehighlyappreciatedifyoucouldleaveusapositivefeedback,whichwillbeagreatencouragementforus。IftheresanythingIcanhelpwith,donthesitatetotellme。
BestRegards
myname
译文:感谢您继续支持我们,我们正在改善我们的服务,质量,采购等。如果您可以给我们一个积极的反馈,我们会非常感激,因为这对我们来说是一个很大的鼓励。如果有什么我可以帮助,不要犹豫请告诉我。
20hr货物断货
Dearbuyer,
Weareverysorrythatitemyouorderedisoutofstockatthemoment。Iwillcontactthefactorytoseewhenitwillbeavailableagain。Iwouldliketorecommendsomeotheritemsofsimilarstyles。Hopeyoulikethemtoo。YoucanclickonthefollowinglinktocheckthemoutXXXXXXXXXXXXXXXXXXXXXXXXXXXX???。Ifthere’sanythingIcanhelpwith,pleasefeelfreetocontactus。Thanks!
BestRegards
myname
译文:真是对不起,您订购的产品目前缺货,我会与工厂联系什么时候能补上,并将随时告知你。以下链接提供的产品也很不错XXXXXXXXXXXXXXXXXXXXXXXXXXXX,您可以看看。有什么我可以帮忙的,请随时与我们联系。谢谢!
提示:请在横线处添加同类产品的链接。
21hr折扣
Dearbuyer,
Thanksforyourmessage。Well,ifyoubuybothoftheXXXXitems,wecanofferyouaXXXdiscount。Onceweconfirmyourpayment,wewillshipouttheitemsforyouintime。
Pleasefeelfreetocontactusifyouhaveanyfurtherquestions。
ThanksBestregards!
myname
译文:感谢您给我信息。目前我们正在进行促销,如果你购买了XXXX个产品,我们可以为您提供XXX的折扣。一旦我们确认您的付款,我们将及时发货。如果您有任何进一步的问题,请随时与我们联系。谢谢!
提示:请填写希望买家购买的件数和您所能提供的折扣。
22hr买家议价
Dearbuyer,
Thankyoufortakinginterestsinouritem。I’mafraidwecan’tofferyouthatlowpriceyoubargainedasthepriceweofferhasbeencarefullycalculatedandourprofitmarginisalreadyverylimited。However,wecanofferyouaXXXdiscountifyoupurchasemorethanXXXXpiecesinoneorder。Ifyouhaveanyfurtherquestions,pleaseletmeknow。Thanks!
myname
译文:感谢您对我们产品的兴趣,但很抱歉我们不能给您更低的议价。事实上,我们的上市价格是经过精心计算的且合理的,它已经让我的利润有限。但如果您一个订单购买超过XXXX件,我们将给你XXX的折扣。有任何问题请联系我。谢谢!
提示:请添加希望买家购买的件数和您所能提供的折扣。
23hr大量订单询价
Dearbuyer,
Thanksforyourinquiry。Wecherishthischancetodobusinesswithyouverymuch。TheorderofasinglesampleproductcostsXXXXUSDwithshippingfeesincluded。IfyouorderXXXpiecesinoneorder,wecanofferyouthebulkpriceofXXXXUSDpiecewithfreeshipping。Ilookforwardtoyourreply。
Regards!
myname
译文:感谢您的询问,我们很诚挚的希望跟您做生意。一个样品的运费需要XXXX美元,如果您一个订单订XXX件产品,我们可以为您提供批量价格XXXX美元件。期待着您的答复。谢谢。
提示:请填写你产品的价格,购买件数和优惠价格。
24hr买家要求免运费
Dearbuyer,
Sorry,freeshippingisnotavailablefororderssenttoXXXXXXXXXXXXXX。ButwecangiveyouaXXXdiscountoftheshippingcost。
myname
译文:很抱歉,到XXXXXXXXXXXXXX不能免运费的,但是我们可以在运费上给你XXX的折扣。
提示:请填写地区和运费折扣。
25hr未付款订单改完价格再次催款
Dearbuyer,
We’veresetthepriceforyou。WehavegivenyouaXXXdiscountontheoriginalshippingprice。Sincethepriceweofferislowerthanthemarketpriceandasyouknowtheshippingcostisreallyhigh,ourprofitmarginforthisproductisverylimited。Hopeyouarehappywithitandyouarewelcometocontactmeifthere’sanythingelseIcanhelpwith。
Bestregards!
myname
译文:我们已经为您重置价格并给您原运价XXX的折扣。如你所知,运输成本非常高,而我们提供的价格比市场价格低,我们从这个产品中赚取不了多少利润。希望您满意,并随时与我联系。
提示:请填写运费折扣。
26hr发货几天后买家没收到货
Dearbuyer,
WesentthepackageoutonXXXXXXXXXXXXXX,andwehavecontactedtheshippingcompanyandaddressedtheproblem。WehavegotbacktheoriginalpackageandresentitbyUPS。ThenewtrackingnumberisXXXXXXXXXXXXXX。
Iapologizefortheinconveniencesandhopefullyyoucanreceivetheitemssoon。Ifyouhaveanyproblems,don’thesitatetotellme。
myname
译文:我们已经在XXX月XXX号发送包裹,根据您的反馈,我们已经联系货运公司并确认问题。我们将找回原来的包裹并重新寄送,新的货运单号是XXXXXXXXXXXXXX,使用的是UPS。我对此感到十分抱歉,希望您能尽快收到。有任何疑问,请告诉我。
提示:请填写发货日期和货运单号。
27hr向买家推荐新品
Dearbuyer,
AsChristmasNewyeariscoming,wefoundXXXXXXXXXXXXXXhasalargepotentialmarket。ManycustomersarebuyingthemforresaleoneBayorintheirretailstoresbecauseofitshighprofitmargin。WehavealargestockofXXXXXXXXXXXXXX。PleaseclickthefollowinglinktocheckthemoutXXXXXXXXXXXXXXXXXXXXXXXXXXXX。Ifyouordermorethan10piecesinoneorder,youcanenjoyawholesalepriceofXXX。Thanks。
Regards
myname
译文:随着圣诞节新年的来临,我们发现XXXXXXXXXXXXXX产品拥有一个大型潜在市场。我们有大量的畅销的XXXXXXXXXXXXXX产品。请单击下面链接XXXXXXXXXXXXXXXXXXXXXXXXXXXX查看它们。如果你一个订单购买XXX件我们可以给批发价格。感谢您的惠顾。
提示:请填写产品名称、产品链接地址和购买件数。
28hr收到好评后
Dearbuyer,
Thankyouforyourpositivecomment。Yourencouragementwillkeepusmovingforward。
Wesincerelyhopethatwe’llhavemorechancestoserveyou
myname
译文:感谢您的积极评价。您的鼓励是我们前进的动力,我们真诚地希望能有更多的机会为您服务。
买家询问是否有直销航运
Dearbuyer,
Weofferdropshippingservice。Youcansimplyspecifytheshippingaddressandwewilldelivertheordertoyourdesignatedaddress
myname
译文:我们支持直销,您只需写明发货地址就可以。
END
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